If you have recently received an invoice from us but already pay for the item by Direct Debit, you do not need to do anything. The invoice is for information only, and payment will be taken from your account as normal.

If you wish to continue to pay by Direct Debit but want to tell us about a change to your bank details or you would like to change the day of your direct debit, you will need to complete a new instruction. Please follow the instructions below.

Direct Debits can now be set up online or over the telephone in addition to the original postal method.

All the normal Direct Debit safeguards and guarantees apply. No changes in the amount, date or frequency to be debited can be made without notifying you at least 10 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your bank or building society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your bank or building society, with a copy to us.

In order to set-up your Direct Debit Instruction online you will need to provide the following information (your cheque book contains all the bank details that you require):

• Bank or building society name and account number, sort code and branch address
• If you are not the account holder, please view our Direct Debit page for your options
• If this is a personal account continue with the set-up procedure by pressing the Next button below
• If this is a business account and more than one person is required to authorise debits on this account, please view our Direct Debit page for your options

Alternatively you can print off your on-screen Direct Debit Instruction and post it to us. If you are unable to print, please contact us and we will post you a paper Direct Debit Instruction.

If you do not wish to proceed any further please either navigate away from this page or close your browser.

The details of your Direct Debit Instruction will be sent to you within 3 working days or no later than 10 working days before the first collection.