Lost and Damaged Bins

Conditions

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Conditions

Items marked mandatory must be completed

Please select from below whether this request is for a damaged, lost or stolen, or a found wheeled bin.
mandatoryType of request:
Type of request: mandatory field


Please read and confirm
To report a lost/damaged bin you must provide the following information:
  • your full name;
  • your full address including postcode;
  • a daytime telephone number which we can contact you on during normal office hours.
Lost or stolen bins
If your bin was lost/stolen you will also need to provide:
  • the colour of the bin;
  • when the bin was found to be missing;
  • whether the bin was left out overnight;
  • whether the bin was full or empty;
If you witnessed your bin being stolen, please call the Norfolk Police non-emergency number on 0845 456 4567. If a crime reference number is issued, you must provide us with it on the form.
Found bins
If your bin turns up after you have reported it missing please let us know. The bins are expensive, so we need to make sure we only replace bins that are genuinely missing.
Damaged bins
If your bin was damaged we will need to establish how this happened. If the bin was damaged through no fault of your own we will replace it free of charge. However, if you damaged the bin then we may ask for a contribution to the cost of providing you with a new one.
mandatoryHave you read and understood these terms?
Have you read and understood these terms? mandatory field