South Norfolk and Broadland Banner

Request Help Hub Support

Page 1 of 4

Help Hub Services Consent to Use Information

Go To Section

Help Hub Services Consent to Use Information

Your request
Are you contacting us about: mandatory field
What happens with my data
  1. What do the Broadland & South Norfolk District Council Help Hub Services cover?

  2. Help Hub services are designed to assist individuals and families within the Broadland & South Norfolk areas at the earliest stage possible with issues relating to them and their families. Services can include advice, guidance, support, assessments and the provision of direct services.

  3. Who is involved in providing Help Hub Services?

  4. A range of organisations provide and assist in the provision of help hub services, these organisations have agreed to work together to provide joined up and comprehensive support to individuals and families as early as possible.

    Help Hub services may include but are not limited to; Norfolk County Council, Early Childhood & Family services, Department for Work & Pensions, Health services, Local City & District Councils, Norfolk Constabulary, Probation, Registered Social landlords, Schools, Early Years settings, Voluntary Agencies, third sector support providers, Youth Offending Team.

    These agencies and organisations are described below as “partners”.

  5. Why do we need to collect and share the personal information of the individuals or families we work with?

  6. Broadland & South Norfolk District Council need to collect and share the personal information of individuals and families we work with to
    • provide joined up and comprehensive advice, guidance, assessments, services, support and direct services to individuals and families as early as possible.
    • evaluate and assess how these services have benefited you and your family.

    For further details please email right2know@s-norfolk.gov.uk.

  7. How will the information be collected, stored and shared?

  8. Broadland & South Norfolk District Council will collect your personal information, store it securely in written/electronic form on their system and, with your consent (as set out in the form below) share it with any other relevant partner.

  9. How will your personal information be protected by the partners who receive your information?

  10. All partners comply with data protection legislation.

  11. Will there be occasions where personal information will be shared without consent?

  12. Information about you and your family will normally only be shared with your consent. But we might lawfully share information without your consent:

    • If a child or adult may be at risk of harm; or
    • For the prevention or detection of crime.

  13. Who is being asked to give consent?

  14. So that we can work with you as well as other members of your family, it is very helpful that everyone in the family gives their permission for their information to be shared. Your children can give their own permission if they are old enough to understand what this means. But, please be assured, you do not have to give this agreement and it will not affect the HH support you receive from the partner who you originally contacted.

  15. What if I change my mind about consenting to the sharing of information?

  16. If you change your mind, or a member of your family changes their mind about sharing of information between the partners, you all have the right to withdraw consent and this can be done at any time. You can do so by contacting Broadland & South Norfolk District Council Help Hub.

Information sharing and consent
Information about you and your family that we are seeking your consent to share with other partners in order to assist us in providing Help Hub Support.
To assist us in providing Help Hub services to you, we are seeking your consent to share information about you with our partners. This will include:
  • The information on the Request for Support Form
  • Details of any advice, guidance, support, assessments and direct services that are provided to you and your family
Consent Statement
  1. I agree to the use and sharing of information with all partners as set out in paragraphs 3 and 4 above
  2. I understand that I do not have to give this agreement and it will not affect the other services that I receive
  3. I understand that there may be circumstances where we will still share your information with other agencies without your agreement. This will include where it is necessary for the prevention of detection of crime, or a risk of harm
  4. I understand that I can withdraw my consent at any time